Terms and Conditions
The website www.tracktrailing.at was created by Jacqueline Musil and is part of the services offered by the dog training school Wegbegleiter Hund – Tiertraining Musil e.U.
For reasons of simplicity and readability, the masculine form is used in this document. The feminine form is naturally included at all times.
These General Terms and Conditions apply between the sole proprietorship Hundeschule Wegbegleiter Hund – Tiertraining Musil e.U., hereinafter referred to as Wegbegleiter Hund (operated by Jacqueline Musil), and the contracting party, hereinafter referred to as the Customer.
Wegbegleiter Hund provides all services in the field of dog training and canine behavior consulting exclusively on the basis of these General Terms and Conditions.
Wegbegleiter Hund reserves the right to amend or supplement these General Terms and Conditions at any time. The version valid at the time of booking shall apply; this version can be viewed on the website at www.wegbegleiterhund.at and www.tracktrailing.at. For bookings already made, the version valid at the time of booking shall apply.
2. Offer and Conclusion of Contract
All offers published on www.wegbegleiterhund.at and www.trackrailing.at are subject to change and non-binding. Changes are reserved.
Requests to participate in the training program must generally be submitted online via the contact form on the website www.tracktrailing.at or by email to office@tracktrailing.at. Wegbegleiter Hund reserves the right to subsequently submit a training offer to the customer. The binding acceptance of the offer must be made in writing by the customer to the dog training school Wegbegleiter Hund via the contact form or by email.
Training and consultation sessions agreed verbally or by other means (Facebook, WhatsApp, SMS, and the like) are generally binding.
3. Prices and Payment Terms
Current course dates and prices can be found on the website www.tracktrailing.at. Prices and dates are subject to change. Wegbegleiter Hund reserves the right, by prior agreement with the customer, to charge a flat-rate travel expense fee. Otherwise, travel expenses will be charged at EUR 0.70 per kilometer. The prices communicated at the time of the inquiry shall apply.
Payment for participation in group programs must be made no later than 14 days after receipt of the invoice and must in any case be completed before the first training session. Registration is only valid in conjunction with full payment of the course fees.
Payment for individual sessions must be made in advance by bank transfer or in cash directly at the beginning of the individual session.
Online 1:2 training sessions must be paid in advance. Payment by invoice is possible by prior arrangement.
Payment for online courses must be made immediately upon receipt of the booking confirmation.
In the event of late payment, the right to participate expires.
4. Cancellation Policy
Delays by the customer to agreed appointments are at the customer’s expense and do not entitle the customer to any reduction of the fee.
If the customer is unable to attend, there is no entitlement to a replacement appointment.
Individual consultations / Individually bookable group training sessions (face-to-face / online):
In the event of cancellation less than 48 hours before the start of the training or in case of non-attendance, the full fee is payable.
For cancellations made between 7 days and 48 hours before the start of the training, 50% of the costs for an individual consultation of the planned duration will be charged.
Cancellations made earlier than this are free of charge.
Courses (face-to-face):
Free cancellation is possible up to 21 days before the start of the course.
For cancellations up to 7 days before the start of the course, 50% of the course fee will be charged.
For cancellations within 7 days before the start of the course or in case of non-attendance, the full fee is payable.
If you miss or are unable to attend a booked training program (e.g. due to illness), no refund or rescheduling is possible. In the event of illness of your dog, you may attend without your dog.
Workshops / Seminars (face-to-face / online):
For cancellations between 30 days and 14 days before the start, 50% of the fee will be charged.
For cancellations less than 14 days before the start or in case of non-attendance, the full fee is payable.
Cancellations made earlier than this are free of charge.
Online courses:
Registration for online course offerings is binding. A free cancellation without stating reasons is possible up to a maximum of 14 days after conclusion of the contract.
Any cancellations must be submitted exclusively in writing. Receipt of the cancellation must be confirmed in writing by Wegbegleiter Hund.
300-minute blocks are valid for a maximum of 12 months from the invoice date and are non-refundable.
5. Obligations of the Customer
The customer warrants that their dog is vaccinated, officially registered with the authorities, and covered by liability insurance. The required documents must be presented upon request.
The customer warrants that their dog does not suffer from any contagious diseases.
The customer is obliged to inform Wegbegleiter Hund proactively, fully, and truthfully before the start of the first training session about any illnesses and/or parasite infestations and/or behavioral issues of their dog, such as excessive aggression or fearfulness.
The customer is obliged to inform Wegbegleiter Hund, where applicable, about the heat cycle of their female dog. Wegbegleiter Hund will seek individual solutions for participation in the training. Wegbegleiter Hund is entitled to exclude dogs in heat as well as dogs with contagious diseases from training. However, the customer may attend the training without their dog.
6. Cancellation of Training Sessions and Exclusion from Participation
Clause 6 applies to both face-to-face and online offerings.
Wegbegleiter Hund reserves the right to cancel group programs due to an insufficient number of participants. In this case, any course fees already paid will be refunded in full.
If agreed appointments are canceled due to unforeseen circumstances on the part of the dog training school Wegbegleiter Hund, Wegbegleiter Hund is obliged to offer a replacement appointment.
Jacqueline Musil is entitled to be represented at any time by another qualified dog trainer.
Wegbegleiter Hund reserves the right to refuse participation in group training to dog owners without stating reasons.
Wegbegleiter Hund further reserves the right to exclude customers from training with immediate effect
who act contrary to the philosophy of Wegbegleiter Hund, in particular if they apply physical or psychological violence against their dog,
whose inappropriate behavior disrupts the smooth conduct of a training session,
whose participating dog poses a danger to persons or property.
In such cases, course fees remain payable in full.
7. Liability (Face-to-Face / Online)
Any liability of Wegbegleiter Hund (Jacqueline Musil) for personal injury or property damage is excluded unless there is gross negligence or intent on the part of the dog trainer. Wegbegleiter Hund is not liable for damages caused by third parties or their dogs. The customer or dog owner assumes sole and full liability for their dog at all times.
In the event of deliberate concealment of behavioral issues or illnesses, all resulting damages shall be borne in full by the customer or dog owner. Wegbegleiter Hund assumes no liability for damages or health consequences arising from incomplete information provided by the owner.
For damages caused by the dog during training or therapy to third persons, animals, or third-party property, as well as for bite injuries or injuries caused by falls, the customer or dog owner alone shall be liable, except in cases of grossly negligent conduct on the part of the trainer.
If the dog becomes ill or injured as a result of training or therapy, liability on the part of the trainer is excluded, except in cases of gross negligence on the part of the trainer.
Participation in the training programs is at the participant’s own risk. Training instructions are to be understood as suggestions—the actual implementation is the sole responsibility of the dog owner.
Parents are liable for their children.
It is expressly pointed out that the exercises carried out document only the current condition of the animal, and that any prognosis can only be made regarding the probable future behavior of the animal. The animal’s behavior may be subject to situational fluctuations, and no liability is assumed for the occurrence of the prognosis made. Wegbegleiter Hund does not guarantee the achievement of the training goal.
Liability for the Content of This Website
The author continuously develops the content of this website and endeavors to provide correct and up-to-date information. However, no liability can be assumed for the accuracy of the content on this website, especially for content provided by third parties.
The author assumes no responsibility for the timeliness, accuracy, completeness, or quality of the information provided on this website. Furthermore, the author assumes no liability for direct, indirect, or any kind of damages or health consequences, regardless of their causes, arising from the use or non-use of the information presented or from the use of incorrect or incomplete information, provided there is no demonstrable intent or gross negligence on the part of the author. All offers are subject to change and non-binding. The author expressly reserves the right to change, supplement, update, delete, or temporarily or permanently discontinue parts of the website www.tracktrailing.at, the entire content, or the content of provided online courses without prior notice.
In the case of direct or indirect references to external websites (hyperlinks) that lie outside the author’s area of responsibility, liability shall only arise if the author is aware of the content and it would be technically possible and reasonable to prevent use in the event of illegal content. The author hereby expressly declares that, at the time the links were created, no illegal content was identifiable on the linked pages. The author has no influence whatsoever on the current or future design, content, or authorship of the linked pages. Therefore, the author hereby expressly distances himself/herself from all content of all linked pages. This declaration applies to all links and references set within the author’s own website, as well as to external entries in guest books, discussion forums, link directories, mailing lists, and all other forms of databases set up by the author to which external write access is possible. For illegal, incorrect, or incomplete content—and in particular for damages arising from the use or non-use of such information—the provider of the page to which reference is made shall be solely liable, not the party who merely refers to the respective publication via links.
This declaration applies to all links displayed on the website. Regular monitoring of the content of linked pages is not reasonable without concrete indications of a legal violation. If legal violations become known, such links will be removed immediately. Linked pages do not necessarily constitute a recommendation. Any further dealings between the user and the provider of the linked page, as well as the possible conclusion of contracts, are exclusively at the discretion of the user. If you notice illegal links on our website, please contact us; you will find the contact details in the imprint.
Copyright Notice
All content of the website www.tracktrailing.at (images, photos, texts, videos) is subject to copyright. If you find any content on this website that violates copyright law, please contact us.
The website www.wegbegleiterhund.at may be linked to as an external link with all of its content. Any other or abbreviated integration of individual pages or elements of the website is prohibited. The copyright for published objects created by the author remains solely with the author. The information provided is intended for private use only. Any further use, such as reproduction or commercial use of graphics, photos, audio documents, video sequences, and texts, is not permitted without the express consent of the author. Furthermore, storage in databases and disclosure to third parties—whether in full, in part, or in revised form—is prohibited without the written consent of the owner of the website www.wegbegleiterhund.at.
This disclaimer is to be regarded as part of the website from which reference was made to this page. Should parts or individual formulations of this text not, no longer, or not fully comply with the applicable legal situation, the remaining parts of the document shall remain unaffected in their content and validity.
8. Photos, Audio & Video Recordings
a) Video and audio recordings may only be made by the customer with the prior written consent of Wegbegleiter Hund. Private photographs may be taken after verbal consent has been given by Wegbegleiter Hund. The trainer’s instructions must be strictly followed in this regard. The publication of such recordings by electronic means, in print media, and in all other media—excluding social networks—also requires the prior written consent of Wegbegleiter Hund.
b) Photos, audio recordings, and video recordings may be made by the trainer or persons authorized by the trainer. By participating in the training, the customer grants Wegbegleiter Hund permission to use these recordings for private and commercial purposes in all print and electronic media, in particular on the internet, as well as in all other media, including future media. Any claim to commission or other remuneration, as well as claims based on personal rights, are generally excluded unless otherwise agreed in writing in advance. The customer has the right to object to this consent in writing in advance or at the start of the training. A subsequent objection is not possible.
Data Protection
Information on Data Protection (Privacy Policy)
Contact
If the online offer provides the option to enter personal or business data (e.g., email address, name, address, etc.), the disclosure of such data is expressly voluntary. When you contact Wegbegleiter Hund via the form on the website or by email, the information you provide will be stored for the purpose of processing your inquiry and in case of follow-up questions (see Data Storage). These data will not be shared without your consent. If no business relationship is established, your data will be deleted.
Data Storage
In accordance with the General Data Protection Regulation (GDPR) and the Data Protection Adaptation Act 2018, by participating in a training or event offered by Wegbegleiter Hund, you agree that the data you provide will be processed as necessary for the purpose of carrying out the resulting contractual relationship. The data you provide (contact information, information about your dog) is required to fulfill the contract or to carry out pre-contractual measures. Without this data, no contract can be concluded. No data will be transmitted to third parties.
You have the option to subscribe to our newsletter through our website. For this purpose, we require your email address and your confirmation that you agree to receive the newsletter. Once you have registered for the newsletter, we will send you a confirmation email with a link to confirm your subscription. You can cancel your newsletter subscription at any time. Please send your cancellation to the following email address: office@tracktrailing.at. We will then immediately delete your data related to the newsletter.
You generally have the right to access, correct, delete, restrict, and transfer your data, as well as the right to withdraw consent and object to data processing. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you have the right to lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.
Contact Information
Mag. Jacqueline Musil, Inhaberin Wegbegleiter Hund-Tiertraining Musil e.U.
E-Mail: info@wegbegleiterhund.at
Tel: +43 660 48 49 435
Email Contact: office@tracktrailing.at